Indore’s Devi Ahilya Vishwavidyalaya (DAVV) is all set to introduce a dedicated grievance redressal mobile app for students in the upcoming academic session. The initiative aims to streamline complaint handling and ensure faster resolution of academic, administrative, and campus-related issues.
Source Image: timesofindia
In a major step toward digitizing student services, Devi Ahilya Vishwavidyalaya (DAVV), Indore, has announced the launch of a grievance redressal mobile application from the new academic session. The initiative reflects the university’s ongoing efforts to improve student welfare, transparency, and administrative responsiveness.
Students will soon be able to register complaints directly through the app, track their status, and receive timely updates—all without needing to physically visit administrative offices.
 What the App Will Offer
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Online Grievance Submission
Students can log academic, hostel, examination, or fee-related issues with proper documentation. -
Real-Time Status Tracking
The app will provide live updates on the resolution status of the submitted complaint. -
Department-Wise Redressal
Complaints will be automatically routed to the relevant department for quicker handling. -
Feedback and Rating System
Students can give feedback on how their grievance was resolved, adding a layer of accountability.
 Key Objectives of the Initiative
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Digital Empowerment: Encouraging students to use tech-based solutions for campus-related concerns.
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Administrative Transparency: Eliminating delays and miscommunication often seen in manual complaint handling.
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Student-Centric Governance: Prioritizing student voices and ensuring grievances are taken seriously.
 University’s Vision
University officials stated that this move aligns with the National Education Policy (NEP) 2020, which emphasizes digitization and student welfare. The app is expected to be integrated with DAVV’s existing online portal and may also support notifications for academic circulars, exam updates, and fee reminders in the future.
DAVV has already begun training faculty and support staff to handle app-based complaint workflows efficiently.
 What This Means for Students
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Less hassle in approaching departments physically
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Greater accountability in how issues are resolved
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A step toward a smart, digital campus
